SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking for a Service Provider to join our support team who will make Customer Service even better.
We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won't be bored.
We work remotely 2/2 night schedule (it means that you work two-night shifts from 22.00 to 10.00, then you have 2 days off, after that two-night shifts from 22.00 to 10.00 then 2 days off) - GMT+3, Limassol time. And now we are looking for a future colleague who will make our customer service even better.
Chats serve as our main communication channel on the platform. Our customers ask us a variety of questions starting from trading up to movie recommendations so you won't be bored.
Who is a Customer Support officer?
- He writes and speaks English fluently;
- He is so fluent in the product that the customer understands it perfectly (and we will always help with this: we have a knowledge base, an established system of continuous learning and test devices with a platform installed on them for the most individual approach to the client);
- The Customer Care Specialist is able to determine the need of the client and find a solution that suits him;
- Our specialists are individuals, not robots! We do not have scripts, each operator communicates with the client on his own behalf and in his own manner, and we always note the original approach to work;
- Customer Care agent is not afraid of difficulties and high load. We are intense in everything - in work and in rest!
Why should you choose us?
- We'll always be by your side providing a knowledge base, an established system of continuous learning, tests for better understanding of the product and an online channel where you can ask for help whenever you need it.
- You have always been attracted to travelling and you've come to realize that you love to communicate with foreigners. Your team members come from different countries: India, Pakistan, Mexico and Indonesia, Italy, France and Germany. And our clients' customers will write to you from all over the world!
- You will learn how intriguing the life of a customer support provider can be. We have online lectures with guest speakers, education in personal growth and development, online conferences and unofficial meetings with the rest of the team.
- You will have access to a corporate online library in multiple languages.
- Attractive remuneration package based on qualifications and experience (including 13th salary)
- And more!
Send us your CV, we will be glad to learn more about you!