Customer Support Officer (with English and Italian languages)
PLEASE, APPLY FOR THE POSITION ONLY IN CASE YOU ARE CURRENTLY BASED IN CYPRUS
SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments).
Now we are looking for a Customer Support Officer to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won't be bored.
The schedule is: 5/2 from 10:00 to 18:30, Friday and Saturday are days off, GMT+2 (Cyprus time)
Our future colleague`s responsibilities:
Writes and speaks foreign languages fluently (English and Italian)
Has a stable Internet connection and follows a schedule meticulously.
Is able to communicate effectively with our clients and is able to determine the needs of a particular user and find a custom solution that suits him.
Is not afraid of difficulties.
does not sell anything
Why should you choose us?
We'll always provide you with a knowledge base, an established system of continuous learning, tests for a better understanding of the product, and an online channel where you can ask for help whenever you need it.
You have always been attracted to traveling and you've come to realize that you love to communicate with foreigners. Your team members come from different countries. And our customers will write to you from all over the world!
You will learn how intriguing the life of a customer support provider can be. We have online lectures with guest speakers, education in personal growth and development, online conferences, and unofficial meetings with the rest of the team.
You will have access to an online library in multiple languages.
Paid lunch and snacks or food allowance
Gifts for birthdays and work anniversaries
Corporate life: master classes, lectures, and incredible parties (online and offline)
Professional, friendly, enjoyable, and positive work environment
Annual Sport Reimbursement Allowances & Gym Subscription
Send your application to firstname.lastname@example.org