Control Desk Specialist (English language)

Cyprus

Please, apply for the position only in case you are currently based in Cyprus.

SDZ (Support Technologies and Services LTD) is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders.

We are about to launch a new project in summer, so now we are looking for a Control Desk Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won’t be bored.

Rotating schedule (changes weekly), hybrid:
from Monday to Friday
  • 4 pm to 12:30 am, Cyprus time (work from the office in Larnaca)
  • 12 am to 8:30 am, Cyprus time (work from home)

Requirements:
  • English C1
  • Highly developed communication skills (both verbal and written)
  • High learning ability and willingness to work in a constantly changing environment
  • Mathematical skills, ability to analyze numbers and large amounts of information
  • The advantage will be a background in the financial market (both working in a sphere and personal experience) and in customer service
  • If you ever worked with the US regulations and compliance or have СFTС background that would be very helpful in your everyday tasks

Our future colleague`s responsibilities:

  • Writes and speaks English language fluently
  • Has a stable Internet connection and follows schedule meticulously.
  • Is able to communicate effectively with our clients and is able to determine the needs of a particular user and find a custom solution that suits him.
  • Is not afraid of difficulties.
  • Does not sell anything

Why should you choose us?


  • Get assistance at every step. We always provide a knowledge base and help with questions.
  • Get free trainings. Maximize your capacity to boost your independent career in support.
  • Enjoy company socials: quizzes, lectures, and an online library.
  • Provide services on a global scale. Be part of an international Customer community of 30+ countries.
  • Be valuable. Provide help and support to people from 150+ countries all over the world.

We offer:

  • 13th salary
  • Medical insurance
  • Paid lunch and snacks or food allowance
  • Gifts for birthdays and work anniversaries
  • Corporate life: master classes, lectures, and incredible parties (online and offline)
  • Professional, friendly, enjoyable, and positive work environment
  • Annual Sport Reimbursement Allowances & Gym Subscription
Send us your CV, we will be glad to learn more about you!
hr_support@sdztechnologies.com
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