Control Desk Specialist (English language)

Cyprus

Please, apply for the position only in case you are currently based in Cyprus.

SDZ (Support Technologies and Services LTD) is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their clients.

Now we are looking for a Control Desk Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won’t be bored.

Schedule (changes weekly):
from Monday to Friday
  • 7 am to 3:30 pm, Cyprus time (work from the office)
  • 3 pm to 11:30 pm, Cyprus time (work from the office)
  • 11 pm to 7:30 am, Cyprus time (work from home)

Requirements:
  • English C1
  • Highly developed communication skills (both verbal and written)
  • High learning ability and willingness to work in a constantly changing environment
  • Mathematical skills, ability to analyze numbers and large amounts of information
  • The advantage will be a background in the financial market (both working in a sphere and personal experience) and in customer service
  • If you ever worked with the US regulations and compliance or have СFTС background that would be very helpful in your everyday tasks

Our future colleague`s responsibilities:

  • Writes and speaks English language fluently
  • Has a stable Internet connection and follows schedule meticulously.
  • Is able to communicate effectively with our clients and is able to determine the needs of a particular user and find a custom solution that suits him.
  • Is not afraid of difficulties.
  • Does not sell anything

Why should you choose us?

  • We’ll always provide you with a knowledge base, an established system of continuous learning, tests for a better understanding of the product, and an online channel where you can ask for help whenever you need it.
  • You have always been attracted to traveling and you’ve come to realize that you love to communicate with foreigners. Your team members come from different countries. And our customers will write to you from all over the world!
  • You will learn how intriguing the life of a customer support provider can be. We have online lectures with guest speakers, education in personal growth and development, online conferences, and unofficial meetings with the rest of the team.
  • You will have access to an online library in multiple languages.

We offer:

  • 13th salary
  • Medical insurance
  • Paid lunch and snacks or food allowance
  • Gifts for birthdays and work anniversaries
  • Corporate life: master classes, lectures, and incredible parties (online and offline)
  • Professional, friendly, enjoyable, and positive work environment
  • Annual Sport Reimbursement Allowances & Gym Subscription
Send us your CV, we will be glad to learn more about you!
hr_support@sdztechnologies.com
hr_support@sdztechnologies.com
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